Learn More - ClearBags Shipping & Returns


ClearBags Shipping ClearBags Shipping

After years of negotiations and growing the sheer volume of how many orders we ship out daily, we've been able to discount rates across the board. Long gone are the days of the small order fees. We've negotiated down our rates with some of our biggest shipping partners so we can pass those savings onto you.

We're here to give you the best packaging experience and pricing in the industry. That means the best products, wholesale pricing, and transparent shipping. We pass on our negotiated rates, which are what shipping carriers charge us. As we continue to grow, we'll do our best to negotiate the best possible rates and pass on every discount that our shipping carriers offer. You deserve 100% transparency when it comes to pricing and shipping. Pick the method that works best for you and trust that we will pass on the best possible rates.


UPS

  • UPS Ground - For all 50 states of the U.S.A., plus Puerto Rico. Mail in 1-5 business days.
  • UPS 3 Day Select - For the 48 continental of the U.S.A. ("Lower 48"). Mail in 1-3 business days.
  • UPS Standard - For the 48 continental of the U.S.A. ("Lower 48"), Canada, and Mexico.
  • UPS 2nd Day Air - For all 50 states of the U.S.A., plus Puerto Rico. Some limitations in Alaska and Hawaii. Mail in 1-2 business days.
  • UPS Next Day Air - For all 50 states of the U.S.A., plus Puerto Rico. Some limitations in Alaska and Hawaii. Mail in 1 business day.
  • New! Flat Rate Ground $8.99 - For the 48 continental of the U.S.A. ("Lower 48") on qualifying orders of $40+* up to 350lbs. See more here
  • Click Here For UPS Service Alerts

USPS

  • Ground Advantage - Affordable and reliable way to deliver domestic shipments up to 70lbs.
  • Priority Mail - Mail in 3-14 business days.
  • Flat Rate - No weighing or calculating needed up to 70 lbs. Straight forward pricing. You'll find flat rate envelopes and various sized boxes available upon checkout. We'll pick the most affordable option that will accommodate your order. Mail in 3-14 business days.
  • Click Here For USPS Service Alerts

FedEx & XPO

  • FedEx Ground - Delivers to mostly businesses and some residences. Runs Monday to Friday (and in some cases to Saturday).
  • FedEx Home Delivery - Delivers to mostly residences and some small businesses. Runs Tuesday to Saturday. For all 50 states of the U.S.A. 1–5 business days within the contiguous U.S., 3−7 business days to Alaska and Hawaii.
  • XPO - Freight shipping for large orders.
  • New! Free XPO - For the 48 continental of the U.S.A. ("Lower 48") on qualifying orders of $299+* See more here

  • Click Here For FedEx Service Alerts
  • Click Here For XPO Service Alerts

Economy

    Not in a Rush?

    Not in a rush to receive your order? If you are in the contiguous 48 United States, choose "Economy Shipping" at checkout. This option will save you money and you will receive your order within 10 business days.

    New! Free Economy Shipping - For the 48 continental of the U.S.A. ("Lower 48") on qualifying orders of $299+* See more here

    New! Flat Rate Economy $5.99 - For the 48 continental of the U.S.A. ("Lower 48") on qualifying orders of $40+* up to 350lb. See more here


FAQ Shipping Questions

To the right are some of our most frequently asked questions. If you have any questions please contact one of our customer service representatives at 800-233-2630. You're also welcome to call if you prefer to place your order by phone.

All shipping quotes are estimates until a full address is input during the checkout process. Please contact our customer service team for assistance if needed.

In the event inventory is unavailable in the warehouse closest to you, customer service will notify you and stock will be rerouted from another location potentially delaying shipping time for that part of your order. Your shipping cost will not be affected and will always be quoted from the closest warehouse.

We ship to all locations in the United States, including Alaska and Hawaii. We ship to most international locations too. You can do a quick check to see if we ship to where you want by creating an order on ClearBags.com and entering in your ship to address.

Yes! You can absolutely do this if you're located near one of our warehouses. During checkout, you should see a "Store Pickup - Collect from Store" option. If this does not appear, please give us a call during business hours. In some scenarios, customers are located beyond the range of local pickup but will be in the area to pick up the order. Calling us will be your best option and we'll confirm that we're open the day you plan to be in the area.

Delivery times can no longer be guaranteed, you can visit each carrier service page linked above for potential delays outside of our control. Please consider expedited shipping methods during the checkout process or reach out to our customer service team to assist with your selection at 800-233-2630.

ClearBags fulfills 98.5% of ground orders within one business day

Shipping lead times depend on where you are located in the United States. The closer you are to one of our warehouses, the quicker your order will get to you. We have warehouses in two locations: Nevada and Tennessee.

We only ship during our business hours which are Monday-Friday from 8:30am - 4:30pm.

Visit our FAQ's for additional questions.

We work with a variety of shipping carriers: UPS, USPS, FedEx, and XPO. Different options will automatically show based on your order and location. If you do not see your preferred carrier in your provided shipping quote online, please give us a call.

Yes. Please contact our customer service department (800-233-2630) and have your collect account numbers ready. They will add them to your account and will process shipping via your selected account.

Every order placed online will receive an order confirmation email that is sent immediately upon purchase and a shipping confirmation email that is sent once we scan an order that is departing one of locations. The shipping confirmation email will will contain an order tracking number that you will be able to use to look up your shipment on the specified carrier's website.

No, not at this time. Orders placed after cut-off times on Fridays or holidays, will resume on the following business day. Weekend orders will begin to process on Mondays (unless it is a holiday). Changes can be made to weekend orders if you call us first thing on Monday morning!

Shipping cutoff times are 2:00 p.m. Eastern for our Tennessee warehouse and 2:00 p.m. Pacific for our Nevada warehouse for all expedited and ground orders. Your shipment will automatically ship from the closest location to save you on shipping time and cost.


ClearBags Returns Process ClearBags Returns Process

Don't keep packaging that doesn't satisfy your needs

Our goal is to delight our customers with innovative packaging options AND outstanding service. If you’re not satisfied with your order, call us and we will do all we can to make it right.

ClearBags will accept returns on stock items for up to 60 days from ship date.

There are some excluded products of course, but most of what we have falls under the above policy.

The exclusions: We cannot accept returns on orders over 60 days old (from ship date), closeout items, backing boards or foam board (any kind), or custom products. We also cannot accept returns on opened food-safe items (and we will never re-sell opened food-safe items). Please only open one or two packs in your order when checking food-safe products, as this will limit the number of unreturnable items. We will accept the remaining unopened items in your order.

We are not responsible for any costs incurred due to order changes or cancellations (e.g., return shipping fees).


Wrong, Damaged or Missing Items
Our fault? We’ll take care of it. 100% of your purchase--shipping and handling included--will be refunded. To address this quickly, we recommend that you inspect orders for accuracy and damage within 48 hours of receiving the package (Pictures help! Please take a photo of any damaged items.).

Claims for shipment damage should be made via the freight carrier according to policy (see Shipping Damage section below). Customers must keep all original packaging while filing a claim.


Restocking fee
We don’t know what that is. Restocking fees are a thing of the past. If you return a new unopened item, we don’t charge you a restocking fee. Not even a cent. It’s that simple.


Making a Claim
All claims should follow the process below:

  1. Call or email us with your return request at 800-233-2630 or to [email protected]
  2. Provide us will all the details of your order (e.g., order number, order date, items included, etc.)
  3. State the reason for the return (e.g., damaged item, no longer want/need, etc.). When it comes to damaged or defective items, we would truly appreciate pictures if you have the time to share with us. This will help quality control.
  4. Wait for approval. You'll hear from us within 1-2 business days.
  5. Once your return has been approved, ship the package back to the address that we provide to you.
  6. Upon receipt of the returned items, it can take 1-2 weeks to process a refund to your credit card or account.

All delivery claims and return authorizations must be approved by a ClearBags Customer Service Representative. In the event that we have made an order error, we will provide a return label and/or replace the product and ship via ground transportation or a carrier of our choice. We are not responsible for expedited shipping in the event an order error has occurred. Damaged product should be made available or returned to ClearBags upon request before credit is authorized and should only be discarded at our request.

We will ship the product via the lowest cost shipping method unless directed otherwise by the customer.


Shipping Damage
When shipping carriers are used, each customer acquires legal ownership of the product when it ships from ClearBags dock. Unfortunately, once a package leaves one of our facilities, the responsibility falls into the hands of the carrier chosen for your shipment. Claims for shipment damage should be made via the freight carrier's policies. In the event that there is a shipping problem, ClearBags will assist customers with the freight carrier to the extent possible.


Additional Information
No returns on General Purpose masks or KN95 masks.

A confirmation e-mail with the tracking number, if applicable, will be sent to the e-mail address on file. Most orders ship the following business day. Pre-cut and custom orders may take additional time.

Out-of-stock or backordered items will either be replaced with an equivalent or better alternative. One of our team members will inform you of the situation and provide you with the options available.

All original shipments are weighed and recorded for accuracy when shipped. Phone conversations and written documentation are recorded and saved for quality assurance purposes.

FAQ Returns Questions

To the right are some of our most frequently asked questions. If you have any questions or would like to proceed with a return, please contact one of our customer service representatives at 800-233-2630. You're also welcome to call if you prefer to place your order by phone.

New and unused items? All products within 60 days of their ship date can be returned with the exception of closeout items, backing/foam boards, and custom orders. All sales on closeout items, backing/foam boards, and custom orders are considered final and no returns will be accepted unless there is error on ClearBags' part.

Damaged or defective items? Orders damaged during transit are best resolved directly with the shipping carrier (i.e., Directly with UPS, USPS, FedEx, etc.). However, if a product is defective, we'll cover 100% of the return and replacement shipping costs.

Sent the wrong items? Our fault? We'll cover the return shipping costs and ship you the correct items.

See our return process above for steps on how to initiate a return.

We cannot accept returns on opened food-safe items (and we will never re-sell opened food-safe items). Please only open one or two packs in your order when checking food-safe products, as this will limit the number of non returnable items. We will accept returns on all unopened items.

Yes. At this point we'll have to approve all returns before they're shipped back to one of our facilities. Follow the above steps to initiate a return and get your return approved.

It depends on the situation. If you receive and item that wasn't a part of your order, we'd take full responsibility and pay shipping expenses. However, normal returns i.e., returns because you ordered the wrong item or because you dislike a product, etc. will be subject to the customer paying the return shipping costs.

60 days from the ship date.

No. We don't have any restocking fees for product returns.

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