ClearBags Privacy Policy

This Privacy Policy applies to the information and data that ClearBags collects when you use our website or our products and services.

 

Summary

This policy applies when you:

• Visit our website
• Order or register on our site
• Subscribe to our newsletter or SMS
• Fill out any form or survey

The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information.  This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.  

We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products or services.

 

What Personal Information We Collect
We collect various types of information depending on how you interact with us and what products or services you use. 

Personal Information you provide to us
If you fill out a form - such as signing up for a newsletter, submitting a request, or purchasing products - we collect and process information needed to provide communication, products, or services. This may include:

• Name
• Email address
• Company name
• Physical address
• Payment and billing information (payment information is processed via third-party processors for added security)

Personal Information collected when you visit our website 
When you use our website, we may automatically collect Personal Information such as:

•  IP address
• user - agent information (e.g., browser type, device type)
• Data collected through cookies and similar technologies. 

Personal Information collected when you use our products or services
When you use our products and services, we collect other types of Personal Information.  These types of Personal Information include:

• Username
• IP Address
• Name
• Email address
• Street Address
• Telephone Number
• Order history or shopping cart contents / data
• Analytics
• Behavioral data (browsing device, IP address, cookies)

We also collect payment and billing information when you purchase our products.  For example, we may ask you to provide a billing address for your account and payment information.  We use this information solely to process payments and deliver our products and services.

Unless otherwise noted in this policy, we act as the “controller” of personal data that we collect and process.

 

How We Collect Information
We collect Personal Information from you when you visit our website or use our products and services.  Some of this information is provided by you and some is collected automatically.  We collect Personal Information in the following ways: Ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

 

How We Use Your Information
We process your personal information for the following purposes:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website 
• To improve customer service
• To process transactions
• Your information, whether public or private will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product requested.
• To send periodic emails to the email address you provide for order processing for updates about your order
• To respond to your requests for information.
• To market and advertise our services, including sending marketing communications, with your consent.
• Note: if at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions in each email. You may also contact our customer service department to remove or change any emails and/or settings

How We Share Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This could include the following:

• Payment processors
• Shipping carriers or logistics partners
• Third-party service providers

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We may share personal information in response to a legal summons or subpoena, or if required by law enforcement agencies.

 

How Long We Retain Your Information
We retain your personal information for as long as it is needed to provide our products or services to you and to fulfill our legal obligations and for a reasonable period of time after such services are completed.

 

Cookies and Other Tracking Technologies
Cookies  are small files stored on your web browser when you visit our website. Some cookies last only as long as you remain on the website; others, called “persistent cookies” may be stored for longer periods of time. These cookies can make browsing easier by storing your password or your preferences regarding how you use the website. Cookies collect information such as the IP address of your computer, your browser settings, and information about how you use the website. Your general location may be estimated from your IP address. Some cookies track users’ activity on our website, apps, and services in order to deliver personalized advertising to you on this and other websites.

If you would like to opt out of cookies, you may change the settings on your web browser to reject or delete cookies. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the phone or by contacting customer service. You may also find more information about cookies, including how to opt out of interest-based advertising, at www.cookiesandyou.com.

 

Legal Basis for Processing (GDPR)

We process personal data under the GDPR using the following lawful bases:

• Contractual Necessity: When you place an order, we process your name, address, payment information, and other relevant details because it is necessary for the performance of a contract between you and us.
• Consent: For optional processing — such as when you subscribe to our newsletter or accept non‑essential cookies — we rely on your explicit consent. Consent is freely given, specific, informed, and unambiguous. You can withdraw your consent at any time, and doing so will not affect the lawfulness of our processing before you withdrew.

GDPR

Legitimate Interests: We also process your personal data when it is in our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms. For example, we may use data for:

• Preventing fraud and abuse,
• Improving our website, products, and customer experience via analytics,
• Ensuring overall security and integrity of services.

Your GDPR Rights

Under GDPR, you have the right to:

• Access — Ask us if we’re using your personal data and get a copy of it.
• Correct — If something we hold about you is wrong, you can ask us to fix it.
• Delete (“Right to be Forgotten”) — In some situations, you can ask us to erase your personal data.
• Limit Processing — You can ask us to stop using your data in certain ways (but we might still store it).
• Data Portability — You can ask us to give you your data in a format that’s easy to move somewhere else.
• Object — You can object to how we use your data, especially for marketing.
• Automated Decisions / Profiling — If we make decisions about you using only computers (without human input) and it has a big effect on you, you can ask us to review it.

How to Use Your Rights:

Just email us at [email protected] and tell us which right you want to exercise.

We might ask you to confirm your identity (to make sure we don’t share your data with the wrong person).

We’ll respond within a month, unless there’s a good reason for a delay.

 

Information for California Residents
The California Consumer Privacy Act (CCPA) applies to information collected from California residents. Residents of California have the following rights with regard to their personal information:

• The Right to Know and Access Information
   The categories of personal information we collect is described above in the sectionen titled “ The  Information We Collect”. California residents may submit a verifiable request regarding the information collected, the types of sources from which personal information is collected, the purposes for which information is collected, and the specific personal information collected about them.
• The Right to Have Personal Information Deleted
• The Right To Portability: California residents may request a copy of their personal information in a format that can be transferred to another person or entity.
• The Right to Non-Discrimination: We may not discriminate against you if you exercise your privacy rights.

You may be asked for more information in order for us to verify your identity when you make a request. You may exercise your rights by calling our customer service department at 800-233-2630 or sending an email to [email protected]

We do not sell Personal Information to third parties (pursuant to California Civil Code Sections 1798.100-1798.99, also known as the California Consumer Privacy Act of 2018. 

The sections above “What Personal Information We Collect” lists the categories of Personal Information we have collected in the preceding 12 months.

 

Security
We take all reasonable steps to protect the information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, but no security measures are perfect; the risk of a data breach is possible. 

• Personal data is encrypted during transmission.
• Secure servers with limited access
• All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway providers database only to be accessible by those authorized with special access rights to such systems
• Employees are given access to users’ personal information only on a “need to know” basis.
• All employees are required to receive training on information security.
• All employees with access to personal information are subject to background checks.
  
  

Children’s Privacy

We do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law.  If we become aware that we have collected personal information from children under the age of 13 without parental consent (or as permitted by law), we will delete it.  If you believe that a child may have provided us with personal information without such parental consent, please contact us.
 
California consumers:  We will not sell the information of California consumers who are 16 years old or younger unless we have prior parental authorization.  If a California consumer is under the age of 13, a parent or guardian must consent to the sale of such minor’s personal information.  If the California consumer is between the ages of 13 and 16 years old, the minor may consent on an opt-in basis to the sale of their personal information.  Our sites directed toward children will ask for age verification and will require appropriate consent.

 

Contact Us
If you have any questions about this privacy policy, or if you want to exercise your privacy rights as outlined above, please contact us at:

Clearbags.com

800-233-2630

[email protected]

205 Henco Dr. Suite A

Selmer, TN 38375

USA

 

This policy was updated: 11/1/2025