Our offices will be closed May 25th for Memorial Day. All orders placed after cutoff on Friday will be processed on Tuesday May 26th.

ClearBags F.A.Q. | Commonly asked questions by our customers.

General Product Questions

ClearBags is a USPS approved Poly wrap manufacturer for Crystal Clear Bags® and Envelopes, and 1.6 Mil Eco Clear Bags. In order to gain the advantage of an “automation flat rate” please review DMM 301 rules for size and content requirements or contact your BMEU for approval. For small quantity mailers remember to use self-adhesive stamps on the outside of the bag for postage requirements. For large quantity mailers, consider purchasing a permit and print that number on the mail piece before inserting into Clear Mailers. For more information please click here.

All ClearBags plastic products are recyclable, however local and state recycling systems vary widely; contact your local recycling center to determine if they accept the product in question. Our Crystal Clear Bags® are made from Polypropylene (PP) plastic and our Crystal Clear Boxes® are made from Polyvinylchloride (PVC) and PolyEthyleneTerePhthalate (PET).

ClearBags recommends a shelf life of 6 months or less for Eco products, however, when maintained at normal temperature and humidity levels these products have an indefinite shelf life. Temperature extremes of hot and cold should be avoided. Recommended storage range is OF-120F maximum, ideally 72F. Keep away from heat and sources of ignition. Avoid extremes and sudden changes of environment. Avoid direct immersion in water. Failure to maintain these conditions will cause the material to begin to breakdown to a lower molecular weight material. These are not extraordinary conditions, they are the same conditions we apply to other plastic film products like Polystyrene, Polypropylene, HDPE, etc. The material can withstand excursions up to 140F but not in a continuous fashion as after a few hours in the presence of high levels of heat, high moisture and bacterial exposure the material will begin to compost much like the lettuce you would package in bags. Field testing has produced a maximum temperature of 117.7  F in a truck when the outside temperature was between 105 to 107 F.

Shipping & Delivery

Twenty-four hour and expedited shipping is available for an additional fee. Most orders are shipped within one business day. Depending on the volume of orders, some orders may ship on the second business day. Orders for products that require custom cutting, such as backing or foam board, may take longer.
Overnight or 2 day cut off times for same day shipping:
  East of the Rockies: 2 p.m. Eastern Time
  West of the Rockies: 2 p.m. Pacific Time
If you need your order shipped the same day and missed the cut off time call to place your order. Visit our Contact Us page.

Go to the Log In page and log in to your account. From there you can track all of your orders. Only orders shipping via UPS and FedEx can be tracked. When your order is shipped, we will also email you the UPS or FedEx tracking number, which you can use to track your order if you did not create an account on this website.

Returns & Refunds

You are required to obtain pre-authorization from a Customer Service Representative if you choose to return any product. If product is being returned by no fault of Clearbags, you are responsible for the return shipping charges and for ensuring the product is returned in good condition. We do not accept returned product over 60 days old. To read more about our return policy visit our Shipping & Returns page.

Size Questions

Several methods are available. If your product is a standard photo, art, or stationery size, chances are we carry the size. Check our Standard Sizes Page for reference. If your product is an unusual size or shape try the Search-By-Size tool or the generic search at the top right of this page. If you still have problems finding the correct size please contact our friendly Customer Service Team for help. Custom sizes are available and if we don't carry a specific size we may consider stocking a new size.

Our Crystal Clear Bags® and Crystal Clear Boxes® products are very accurate with a variance of +/- 1/16".

Conversion charts are available here

Pricing Questions

ClearBags.com accepts the following online:
  • Visa, MasterCard, Discover Card, American Express - including Debit cards
  • Net 30 – Once Approved

When picking up products in person, our El Dorado Hills California and Selmer Tennessee locations also accept:
  • Corporate Checks – However, this must be pre-approved. Please make checks payable to “Clear Image Inc.”
  • Money Order
  • Cash

No, we do not have a minimum order fee. You could order a single pack of our smallest bags and still take advantage of our wholesale pricing.

Shipping is calculated by the weight and dimensions of your package and the distance it must travel. We strive to offer the most affordable shipping available while assuring a speedy delivery. We will typically ship your package from our nearest location. When you place an order online the estimated weight of your package is used to determine the shipping cost. Shipping options and pricing will be shown before you complete the checkout from your shopping cart. Shipping to Hawaii and Alaska may be higher than the cost shown at check out when ordering boards and mats. Please call our customer service department for accurate shipping rates of boards and mats to Hawaii and Alaska.

Our products are set at wholesale pricing. However, this does not mean you need to be a wholesaler to purchase our products. Several price tiers are available that make our pricing the most competitive you will find anywhere in North America. ClearBags will meet or beat any advertised price of a similar product. Just provide a copy of any competitors written quote or advertisement to our customer service department. Most products have volume discounts for high-quantity purchases. Our Premier Reseller program is also available for high-volume resellers.

© 2020 ClearBags. All Rights Reserved.