West 800.233.2630 Web Chat     East 800.328.1847 Web Chat
Remarkable Packaging, Unbeatable Prices

Customer Service

Catalog Information
Download or request a printed catalog. Catalog Info


Returns and Shipping Information
ClearBags’ goal is to delight our customers with great service. However, when shipping carriers are used, each customer acquires legal ownership of the product when it ships from ClearBags dock. ClearBags is not responsible for any costs incurred due to order changes or cancellations, including return shipping fees. There is a 20% restocking fee for no fault returns and/or exchanges. ClearBags will ship product via the lowest cost shipment method unless directed otherwise by the customer.  In the event that there is a shipping problem, ClearBags will assist customers with the freight carrier to the extent possible. 

Clear Bags does not accept returns on orders over 60 days, closeout Items, Backing, Boards or foam board ( Any kind) or custom sizes.

With exception of International, Alaska, and Hawaiian  destinations; a confirmation e-mail with the tracking number, if applicable, will be sent to the e-mail address on file. Most orders ship the following workday. Pre-cut and custom orders may take additional time.
Claims
All delivery claims and return authorizations must be approved by a ClearBags Customer Service Representative. In the event that ClearBags has made an order error we will replace product and ship via ground transportation or a carrier of ClearBags’ choice. ClearBags is not responsible for expedited shipping in the event an order error has occurred. Damaged product should be made available or returned to ClearBags upon request before credit is authorized and should only be discarded at ClearBags’ request.

All original shipments are weighed and recorded for accuracy when shippedPhone conversations and written documentation are recorded and saved for quality assuance purposes.
Damaged or Missing Items
ClearBags recommends that customers inspect orders for accuracy and damage within 48 hours. Claims for shipment damage should be made via the freight carrier according to policy. Customers must keep all original packaging while filing a claim.
Delivery Problems
ClearBags is not responsible for missing or delayed product due to carrier problems. Customers should provide enough time to accommodate unexpected events that may delay order delivery. ClearBags recommends that customers provide a shipping address where someone will be available to accept delivery. 24 hour shipping is available for expedited orders.
Privacy & Security
ClearBags.com is the online presence of Clear Image, Inc. dba ClearBags™. This privacy policy applies to all customers and any other parties with respect to information that is gathered throughout this Web site. Information that is collected is intended for the sole purpose of conducting legal business practices including all aspects of order fulfillment and customer service inquiries between the visitor and ClearBags.

ClearBags does not sell or share any of your personal information without your authorization. When contacting ClearBags, we reserve the right to contact you directly for order fulfillment requirements and information about products and services. No personally identifiable information will be used or given to any other parties unless specifically requested by the visitor to do so.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. This site uses state of the art security mechanisms to encrypt and secure sensitive information.
Ordering
  • Orders are accepted online, phone, fax or walk-in. Call toll free 1-800-233-2630 (West) or 1-800-328-1847 (East), or fax at (916) 933-4717 (West) or (731) 646-3887 (East).
  • Most orders are processed within 48 hours (2 business days) of receipt.
  • 24 hour shipping available.
  • Carrier charges apply to all orders based upon weight published rates.
  • Visa, MasterCard, and American Express accepted.
  • Credit Terms Available.
  • Most bags come in packs of 100 and ship flat, however, a few of the largest sizes are “soft folded” and sent boxed.
  • California and Tennessee customers: County taxes will be charged unless a signed resale certificate is on file.
  • Crystal Clear Bags are USPS approved for bulk and standard mailings. USPS may charge additional postage when using Crystal Clear Bags.
  • See www.ClearBags.com/mailers for details. Check with your post office before preparing large mailers. Use self adhesive stamps placed outside the bag when mailing.
  • All bags are listed with opening side first.
  • Flaps on bags can vary slightly in size.
  • Catalog updates are available at www.ClearBags.com/catalog
  • Prices are subject to change without notice.
Payment, Pricing & Promotions
  • In addition to shipping charges, a handling fee will be added to each order below $40 as follows:
  • <$10 $7.00
  • <$25 $5.00
  • <$40 $3.00
  • For flat rate shipping and no minimum order visit ClearBags Outlet at
  • www.ClearEnvelopes.com.

    Returned Check Policy
  • We accept Checks. When paying by check, the customer expressly authorizes the merchant to debit the customer’s checking account automatically for the amount of the check returned unpaid by customer’s bank.
  • A $25.00 fee will be added to returned checks.
  • Please direct all payments and/or payment questions to the El Dorado Hills, CA office at 1-800-233-2630.
Viewing Orders
To view orders or order history simply log in to www.clearbags.com.
Updating Account Information
To update account information simply Log In.
Resale Certificates
California Resale Certificate
Tennessee Resale Certificate
Premier Reseller Information
Are you a retail store interested in reselling retail packs? ClearBags Premier Reseller Application
Media Kit
Media Kit
Links
Links
Need More or Something Custom?
Please feel free to call us to learn more about what we can do for you. We offer custom sizes printing on many of our products. Custom Orders & Printing